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49 reviews
Save BIG on
Intercom
Save up to $3,108 on Intercom
Intercom
Used by 2621 members
1 year free on the Advanced plan
Save up to $3,108 on Intercom
Save BIG on
Intercom
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
I have used Intercom for many customer support use cases for a long time and I can honestly say it changed the way we worked. Intercom is simple to use, powerful, and really takes the pain away from engaging customers and managing a support workflow. For example, when we rolled out intercom for a SaaS startup, the team could just use it and before we even delivered any training based on its usability, we had already seen improvements in response rates almost overnight.
One of the coolest experiences I had using Intercom was when we started to use its automation functionality. By creating proactive messaging and adding automated article suggestions, we were able to reduce the number of repeated customer inquiries by almost 40%. This freed up support agents to engage with those more complex customer inquiries they liked to help with and overall they thought it made their job more interesting, we could resolve inquiries faster, and customers were happier.
Even though, while supporting one of the largest global e-commerce groups, I encountered a challenge around supporting multiple languages. In this case, we had separate versions of messages and articles for each language which created more complexity and maintenance for us to manage. Also, although I was building more complex chat flows for lead generation purposes, and had flexibility of customizing the bot responses, I didn't think it was as configurable as other stand alone bot applications.
All that being said, I have been extremely impressed with its integration ability. Integrating Slack was so beneficial because it pushed notifications out to our teams so they were aware of important customer interactions, improving internal communication and collaborating quickly to solve problems. Sure from time to time Intercom would lose or reject a notification after an update, but these occasions trickled in enough that the positive far outweighed the negative.
Overall, my experiences using Intercom have been very positive. Its ease of use, great automation capabilities and integrations make it a fantastic option for any business wishing to effectively scale their customer support program.
Automation capabilities
The software allows for a significant amount of customer support to be automated, simplifying the delivery of support through articles and a growing knowledge base
Comprehensive all-in-one solution
Intercom is seen as a comprehensive solution for customer support, with features like the Help Center, proactive supports, and integrations with other software like Slack.
Quick response and solution provision
Intercom is designed to provide quick answers or solutions to user queries, either through relevant articles or by deploying a customer success manager for more complex issues
Ease of use
Intercom is praised for its user-friendly interface and intuitive features, making it easy for both administrators and users to navigate and utilize the software
Time-saving tool
Intercom is valued for its ability to save time, particularly through features like macros that prevent the need for retyping responses to similar questions across multiple chats or emails
Bugs and technical issues
Some users have reported that the software is plagued with bugs, with updates often being lost or rejected due to server-side exceptions. The technical support has also been criticized for denying the existence of issues or blaming them on the user
Limitations in language support
Intercom does not support multiple locales in articles and messages, necessitating the creation of multiple versions of the same messages in different languages
High pricing and confusing pricing structure
Some users have criticized Intercom for its high pricing and confusing pricing structure, with many features requiring additional payment and being locked behind additional pricing plans.
Limited chat flow capabilities
Some users have found the chat flows to be less advanced and customizable than they would like, and have reported that they cannot export contact information with their leads
Lack of real-time customer input visibility
Some users miss a feature from previous software that allowed them to see the customer's input before they sent it, enabling quicker responses
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan
Save up to $3,108
Starting Price
Free Plan
Automate conversations
Customer feedback and surveys
Multilingual support
Collaborate with your team
Performance analytics
More details about Intercom plans
Starting Price
per user per month
Free Plan
No
Automate conversations
Customer feedback and surveys
Multilingual support
Collaborate with your team
Performance analytics
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan
Save up to $3,108
Freshchat and Intercom are two leading customer messaging platforms designed to enhance customer engagement and support for businesses. While they share common functionalities, key differences can significantly influence your choice between the two.
One of the most noticeable distinctions is the user interface and overall user experience. Freshchat is known for its intuitive and streamlined interface, making it accessible for teams with varying levels of technical expertise. It offers a straightforward setup and easy navigation, which is particularly appealing to small to medium-sized businesses looking for a user-friendly solution. Intercom, on the other hand, provides a more feature-rich interface, which, while powerful, may present a steeper learning curve. Its comprehensive toolset is designed for businesses that require advanced customization and deeper engagement analytics.
Another critical factor is the approach to customer engagement. Freshchat excels in providing a unified...
Intercom
Used by 2621 members
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan
Save up to $3,108
Freshchat
Used by 231 members
A centralized and optimized messaging service
14 days free
Save up to $20
Intercom and Front are two powerful tools designed to enhance customer communication and support team collaboration, but they differ significantly in their feature sets and approaches to managing customer interactions.
Intercom is an all-encompassing customer engagement platform that integrates live chat, automated messaging, and comprehensive customer data analytics. It offers a robust solution for businesses seeking to optimize their customer support and marketing efforts by providing tools that facilitate real-time communication, personalized messaging, and targeted engagement. Intercom’s platform includes advanced features such as customizable chatbots, product tours, and in-app messaging, making it easier to guide users through the customer journey. The platform’s data-driven approach also allows businesses to segment their audience, track user behavior, and tailor their communication strategies accordingly. Intercom is ideal for companies looking for a unified solution to...
Intercom
Used by 2621 members
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan
Save up to $3,108
Gorgias and Intercom are both renowned customer support platforms, each catering to specific business needs with distinct approaches to customer interaction. The core difference between Gorgias and Intercom lies in their target audiences and integration capabilities.
Gorgias is particularly tailored for e-commerce businesses, offering deep integration with popular e-commerce platforms like Shopify, BigCommerce, and Magento. This specialization allows Gorgias to provide highly contextualized support, pulling customer data directly from e-commerce systems to offer a seamless support experience. Features like automated ticket routing, order management within the support interface, and real-time chat are designed to streamline operations for online retailers, making it easier to manage large volumes of customer interactions efficiently.
Intercom, on the other hand, serves a broader range of industries beyond just e-commerce. It is designed as a versatile communication platform that...
Intercom
Used by 2621 members
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan
Save up to $3,108
Gorgias
Used by 131 members
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
Small Businesses
Despite some criticisms about pricing, small businesses may find value in Intercom's advanced features and integrations, such as the chatbot and product tours
B2B SaaS Businesses
Intercom is a comprehensive all-in-one solution for B2B SaaS businesses, offering a range of features from chat support to product tours
Content Creators
Those responsible for creating and maintaining help articles can benefit from Intercom's easy-to-use platform and continuous improvements to the help center.
Customer Support Teams
Intercom is ideal for customer support teams as it allows a significant amount of customer support to be automated and simplifies its delivery through articles and a growing knowledge base
Sales Teams
Sales teams can benefit from Intercom's quick response feature and the ability to automate responses to common queries, saving time and increasing productivity
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan
Save up to $3,108
Intercom rating
Janett Johnson
Game-Changing Engagement Strategy.
Took advantage of the Joinsecret deal for a year free on Intercom, which was a great way to dive in. It's been a game changer for our customer engagement strategy.
December 6, 2025
Rikki Mosciski
Excellent Support Team
Intercom's support team is top-notch. Whenever we've had an issue, they've been quick to respond and very helpful
December 2, 2025
Ashlyn Balistreri
Indispensable User Segmentation
The ability of Intercom to segment users and track events makes it indispensable for understanding user behavior and improving our service
November 23, 2025
Jospeh Dietrich
Cost-Effective With Joinsecret
Was skeptical about the pricing at first, but getting the first year free via Joinsecret helped us test its full potential without the initial financial pressure. Now it's a crucial tool for us
November 15, 2025
Dorotha Purdy
Evolving App Features
I love how the Intercom app keeps evolving. The new features they roll out really show they listen to user feedback
November 8, 2025
Antonio Jaskolski
Powerful Analytics Insight
Started with Intercom on the recommendation of a colleague and wasn't disappointed. The analytics tools are powerful for tracking engagement and customer satisfaction
November 2, 2025
Casandra Cartwright
Time-Saving Automated Workflows
The automated workflows save us so much time. Setting up was a breeze and it's been smooth sailing with significantly reduced response times since then
October 26, 2025
Sharron Durgan
Seamless CRM Integration
I appreciate how Intercom integrates with other tools we use. The seamless connection with our CRM means customer info is always at our fingertips
October 21, 2025
Jina Kilback
Valuable Startup Tool
Just started using Intercom and got the 1 year free deal through Joinsecret, super valuable for a startup like ours. The personalized messaging features allow us to tailor our responses, making our support feel more human
October 13, 2025
Bernardo Hartmann
Streamlined Customer Communications
Intercom has really helped us streamline our customer communications. The live chat feature is intuitive and our customers have noticed the difference
October 4, 2025
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
