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49 reviews
Save BIG on
Zendesk
Save up to $50,000 on Zendesk
Zendesk
Used by 2287 members
6 months free
Save up to $50,000 on Zendesk
Save BIG on
Zendesk
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
Zendesk is a comprehensive cloud-based solution for multi-channel customer service. It allows businesses to provide a high-quality customer experience across various channels such as websites, phone, email, chat, and social networks. The software centralizes all customer tickets in one place for efficiency and easy management. Zendesk also promotes effective collaboration among agents by providing a unified workspace with access to necessary information and automation features. It also offers analysis functionalities for performance monitoring, an integrated survey tool, and customized reports to improve customer service. Discount offers are available on all pricing plans through Secret.
Integrated knowledge base
The Suite's Guide module provides an integrated knowledge base that enables customers to find solutions on their own, lessening the burden on the support team.
Comprehensive and user-friendly tool
Zendesk is a reliable CRM platform that is user-friendly and capable of handling complex operations like subscription administration, phone calls, live chat support, and more
Integration with other platforms
Zendesk integrates seamlessly with most popular order processing platforms, webstores, shipping logistics services, and other platforms like Stripe for payments and subscription administration services
Flexible reporting features
Zendesk offers flexible reporting features that allow users to create useful reports for their business and customer support goals
Multichannel support
Zendesk allows users to handle customer inquiries across email, live chat, social media, and phone, enhancing customer satisfaction and response times
Call feature issues
The call feature in Zendesk can sometimes be buggy, causing disruptions in communication with customers
Complex ticket service
The ticket service in Zendesk could be simplified and include automatic deletion times to enhance user experience
High pricing
Zendesk's pricing is considered high compared to other CRM platforms like Freshdesk, which offer similar features at a lower cost
Limited customization options
Despite its high cost, Zendesk lacks certain features even at its highest tiers, limiting customization options for users.
Interface learning curve
Some users find it challenging to get accustomed to Zendesk's interface, which can lead to initial struggles in navigating the platform
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Save up to $50,000
Starting Price
Free Plan
Knowledge base
Integration
Automation and workflow
Multichannel support
Ticketing system
More details about Zendesk plans
Starting Price
per user per month
Free Plan
No
Knowledge base
Integration
Automation and workflow
Multichannel support
Ticketing system
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Save up to $50,000
Zoho and Zendesk are two prominent software platforms designed to optimize customer service and support operations. However, they cater to different business needs and preferences, so it's essential to understand their differences to make an informed choice that aligns with your specific requirements.
Zoho stands out for its extensive suite of business applications, including CRM, helpdesk, finance, and more. Its strength lies in centralizing multifaceted operations within a unified ecosystem, making it suitable for businesses aiming to streamline various aspects under one roof. Zoho provides a versatile, integrated solution catering to a wide array of business functions. Conversely, Zendesk focuses primarily on customer support and service management. While it can integrate with other software, its core competence revolves around ticketing systems, knowledge base creation, and enhancing customer engagement. Zendesk is well-suited for businesses prioritizing efficient ticket...
Zendesk
Used by 2287 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Save up to $50,000
Zoho
Used by 1131 members
All-in-one customer relationship management software
$2,500 in credits for 1 year
Save up to $2,500
Zendesk is a software platform that aids in the management of customer issues. It allows users to consolidate all customer interactions into one central location, facilitating a seamless, personalized, and efficient support experience. Service Cloud, on the other hand, is a customer service solution offered on the Salesforce Platform. It provides a comprehensive and holistic view of customer inquiries, enabling intelligent, speedy, and tailored communication. Service Cloud includes features that automate processes, streamline workflows, and organize self-service resources.
Service Cloud doesn’t have a ticketing service; instead, they call it “cases,” and they utilize AI routing to allow you to assign cases to agents that are best equipped to solve that particular ticket. Multi-channel support comes as standard, including email, chat, phone, and social networks. Furthermore, Service Cloud offers a Lightning Community Builder that helps companies create customized brand portals or...
Zendesk
Used by 2287 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Save up to $50,000
Zendesk and Gorgias are multi-channel ticket-management systems designed to streamline your customer service and support. While they share several features, there are some key differences to consider when assessing which is best for your business. Firstly, the platforms emphasize different industries. Gorgias is specifically designed for e-commerce. It includes comprehensive e-commerce features and deep integrations with platforms like Shopify, Magento, and BigCommerce. If you sell on one of these platforms, then Gorgias may be a top contender for your business. It makes it easy to manage returns and orders directly from the Gorgias dashboard without switching between Gorgias and the e-commerce platform.
Zendesk is a more versatile platform designed for use across a broader range of industries. Its extensive range of integrations makes it the choice of many businesses in the education, technology, and healthcare sectors. While it integrates with various e-commerce platforms, it...
Zendesk
Used by 2287 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Save up to $50,000
Gorgias
Used by 131 members
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
Businesses Using Slack
Businesses using Slack can benefit from Zendesk Suite's excellent integrations. All their support tickets can be sent to a Slack channel, keeping the entire team informed.
Mid to Large Scale Businesses
Mid to large scale businesses offering email and/or live chat support can benefit from Zendesk's reliable and user-friendly CRM platform. It offers a variety of features, including integration with other platforms like Stripe for payments and subscription administration services
Virtual Assistants
Virtual assistants can use Zendesk for customer management, handling customers via live chat, email, and voice. It integrates seamlessly with most popular order processing platforms, webstores, and shipping logistics services
Small Business Owners
Small business owners can use Zendesk Suite to streamline their customer support operations. The multichannel support offered by Zendesk Suite enables them to handle customer inquiries across email, live chat, social media, and phone
E-commerce Businesses
E-commerce businesses can benefit from Zendesk's integration with Shopify and knowledge capture. It allows them to create a self-help library for their clients, customizing a help center based on the Copenhagen theme with custom CSS styling
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Save up to $50,000
Zendesk rating
Wesley Hoppe
Advanced Reporting
The proactive chat feature has been a game changer for our online store, helping to increase engagement and ultimately, conversions. And the initial 6 months free deal from Joinsecret really helped make the decision easier.
December 9, 2025
Jennine Jerde
Social Media Integration
I appreciate the robust reporting features in Zendesk. Being able to track performance and customer satisfaction metrics in real-time helps us stay proactive
November 30, 2025
Porter Bechtelar
Customizable Workflows
Zendesk's ability to integrate with social media platforms means we never miss a beat in responding to our customers. This has greatly enhanced our brand's responsiveness and customer satisfaction
November 22, 2025
Reynaldo Kunze
Mobile Management
The customizable workflows in Zendesk have made a massive difference. We can tailor everything to our specific needs, which has made our team more productive and much happier
November 18, 2025
Kelvin Lindgren
Robust Features and Promotion
The mobile app is a lifesaver for managing tickets on the go. It ensures that we don’t drop the ball on customer queries, no matter where I am
November 9, 2025
Candra Bailey
Intuitive Setup
Initially, what attracted me to Zendesk was the 6 months free promotion via Joinsecret, but I've stayed for the robust features like the knowledge base which empowers our customers to help themselves
November 2, 2025
Richie Harber
Seamless CRM Integration
I was a bit skeptical about switching to Zendesk, but the ease of setting up and the intuitive interface won us over. Plus, the 6 months free deal we got through the Zendesk Promo Code on Joinsecret was a sweet bonus
October 27, 2025
Sabine Yundt
Insightful Analytics
The integration capabilities of Zendesk are fantastic. We've hooked it up with our CRM software, and it's seamless, providing a unified view of the customer that has improved response times
October 19, 2025
Luke Sauer
Multi-Channel Support
I've been using Zendesk for our e-commerce platform and the multi-channel support means customers can reach us in whatever way they're most comfortable. Also, the analytics tools are gold, helping us to understand where we need to improve
October 13, 2025
Lucas Langworth
Efficient Ticketing System
Zendesk has streamlined our customer service process tremendously, particularly through its ticketing system which makes monitoring and resolving customer issues so efficient
October 7, 2025
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
