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46 reviews
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With my time to date using HubSpot, I have rolled out this CRM in different facets of business. Overall my impression of HubSpot is great, mostly due to the simple use of powerful tools to manage customer relationships. For example, I helped a medium-size e-commerce move from poorly laid out spreadsheets to HubSpot. Immediately, we could see customers were happy due to quicker response times and a clear to manage support requests.
One aspect of HubSpot I have particularly liked is the reporting and analytics. They are genuinely some of the best. Take for instance, one of my clients was in the education sector and they had customer data all over the place. With HubSpot's insightful reporting, we were able to see trends in student inquiries and improve their marketing accordingly. The results were an increase in enrollment and more efficient use of resources.
Of course, it has not all be smooth sailing. With start-ups and their limited budgets needless to say, there were several stumbling blocks; additional modules and upgrades do add up! It creates a total cost for a small team to swallow. While HubSpot offers great value for larger organizations or those with money to spend, budget-conscious teams may hesitate on their use of HubSpot, purely due to the cost.
There were also some occasional technical glitches, (mostly minor data inconsistencies) that had to be corrected manually. Thankfully these glitches were caught early and did not affect the deliverables, but it does show how far HubSpot can take automation without issues.
Overall, I would (and do) recommend HubSpot to any business that wants to grow their business while making better connections with their customers by organizing data and utilizing analytics. HubSpot comes with a few quirks, but the benefits outweigh the small issues I have had along the way.
User-friendly and affordable
The software is easy to navigate and offers value for money, making it suitable for both departmental and enterprise needs
Scalability and integration
Hubspot CRM scales with business needs and allows for integrations with other workspace tools for improved customer management.
Insightful analytics and reporting
The software provides excellent analytics and reporting features for informed decision making to improve the business
Effective contact management
Hubspot CRM organizes customer data effectively, enabling businesses to collect and utilize customer data effectively
Enhanced customer relationships
Hubspot CRM manages customer requests efficiently, leading to increased customer satisfaction
Occasional glitches
While generally user-friendly, the platform can sometimes experience minor bugs, such as names switching, corruption of phone numbers, files, titles, and occasional brief outages. These issues can potentially lead to a slightly skewed database if not addressed immediately
Limited contact management
Some users have reported that they can't add multiple phone numbers for a single contact or attach multiple contacts to a single email, which can be a limitation in managing customer relationships
High cost
Despite its robust features, Hubspot can be quite pricey, especially for small businesses or startups. The module packages and additional upgrades can add up, leading to expensive monthly fees
Limited intelligence
The system isn't independently intelligent and doesn't recognize slight variances or duplicates, making most tasks manual. This can lead to inefficiencies and increased workload
Poor customer service
Some users have reported issues with Hubspot's customer service, including difficulty in cancelling contracts, hidden charges, and lack of support when encountering problems with the platform.
Premium
CRM, marketing automation & customer service software suite
90% off the Professional and Enterprise plans for 1 year
Save up to $7,000
Starting Price
Free Plan
Integrations and API
Predictive lead scoring
Content management
Sales pipeline management
Sales email tracking and templates
More details about HubSpot plans
Starting Price
per user per month
Free Plan
Yes
Integrations and API
Predictive lead scoring
Content management
Sales pipeline management
Sales email tracking and templates
Premium
CRM, marketing automation & customer service software suite
90% off the Professional and Enterprise plans for 1 year
Save up to $7,000
HubSpot and Streak are both designed to enhance your customer relationship management (CRM) capabilities, offering tools to manage sales pipelines, track customer interactions, and automate key processes. However, a fundamental difference between them lies in their scope and approach. While HubSpot provides a comprehensive, all-in-one platform that spans marketing, sales, and service, Streak takes a more focused approach, integrating directly with Gmail to offer a lightweight CRM solution primarily aimed at smaller teams or businesses deeply embedded in the Google Workspace ecosystem.
HubSpot is a full-featured CRM platform designed to cater to the needs of growing businesses. It offers an extensive range of tools, including email marketing, content management, sales automation, and customer service management. HubSpot’s CRM is part of a broader ecosystem that includes marketing and service hubs, enabling businesses to manage every aspect of customer engagement from one centralized...
HubSpot
Used by 2558 members
CRM, marketing automation & customer service software suite
90% off the Professional and Enterprise plans for 1 year
Save up to $7,000
Streak
Used by 147 members
Customer relationship management tool for Gmail
20% off annual plans
Save up to $360
Constant Contact and HubSpot are both robust marketing platforms designed to help businesses grow their audience and convert leads into customers, but they offer different tools and approaches to achieve these goals. Constant Contact is highly focused on email marketing, offering a user-friendly interface for creating, sending, and tracking emails. It's known for its simplicity and effectiveness in managing email campaigns, with features that include customizable templates, contact management, and basic automation to streamline communication.
In contrast, HubSpot provides a more comprehensive inbound marketing suite that includes not only email marketing but also a full CRM, sales funnels, content management, and advanced marketing automation. HubSpot's platform is designed to attract visitors through content creation, convert leads with tailored landing pages and email sequences, and nurture customer relationships with its integrated CRM system. It offers detailed analytics to track...
HubSpot
Used by 2558 members
CRM, marketing automation & customer service software suite
90% off the Professional and Enterprise plans for 1 year
Save up to $7,000
While ActiveCampaign and HubSpot share common CRM and email marketing features, they have several key differences. The main distinction lies in the focus and scope of their integrated tools. ActiveCampaign serves as an email marketing automation platform with a strong sales focus, supported by a dedicated CRM. As a result, it offers advanced email marketing functionality. Accessing ActiveCampaign’s CRM requires a subscription to its sales plan or combined sales/marketing bundle. On the other hand, HubSpot is a CRM platform offering several other hubs, including marketing, sales, service, operations, content management, and commerce. HubSpot automatically includes its CRM in most of its hubs, which integrate seamlessly with each other. This makes HubSpot a good tool for sharing information between departments.
Email limits are another key difference between ActiveCampaign and HubSpot. ActiveCampaign generously offers unlimited email sends for up to 250,000 contacts on all its...
HubSpot
Used by 2558 members
CRM, marketing automation & customer service software suite
90% off the Professional and Enterprise plans for 1 year
Save up to $7,000
ActiveCampaign
Used by 488 members
Marketing automation for your growth
90% off any annual plan for the first year
Save up to $1,610
Small Business Owners
These users appreciate Hubspot's seamless integration with Quickbooks Online and its support for collaboration from various locations. They find the automated email follow-ups helpful, but understanding how product add-ons function can be challenging
Independent Contractors
These users find Hubspot easy to use and appreciate its size and complexity. However, they wish for a second-level ticket-based staff support in addition to the community-based support, which is only available for the paid plans.
Marketing Professionals
These users value Hubspot's built-in tool that simplifies managing contacts and tracking customer interactions. They find the metrics and analysis useful in evaluating the effectiveness of marketing and sales strategies, aiding in data-driven decision making
Customer Relationship Managers
These users find Hubspot CRM crucial in enhancing customer relationships by efficiently managing requests, leading to increased customer satisfaction. The software's contact management enables effective collection and utilization of customer data
Sales and Customer Service Teams
These users find Hubspot user-friendly and helpful in consolidating all sales data in one location. It makes handling leads and following up with customers easier, although its high level of customization can sometimes be challenging
Premium
CRM, marketing automation & customer service software suite
90% off the Professional and Enterprise plans for 1 year
Save up to $7,000
HubSpot rating
Jamal Brakus
Marketing Boost with Discount.
Securing HubSpot through Joinsecret with a 90% discount was a no-brainer for us, and it's impressive how much it has improved our marketing efforts right out of the gate.
December 9, 2025
Angeles Klein
Powerful Landing Page Builder
The landing page builder is straightforward yet powerful, enabling us to create high-converting pages without needing a developer
November 29, 2025
Ellis Waelchi
Essential Sales Tool
Getting HubSpot at a 90% discount via Joinsecret was a steal, considering how essential it has become to our sales strategy
November 24, 2025
Carson Collins
Seamless Integration
The integration capabilities of HubSpot have allowed us to connect with our other tools like Shopify and Salesforce, creating a cohesive tech stack
November 18, 2025
Marcellus Huel
Insightful Analytics
HubSpot's analytics are deep and provide real insights, not just data, which helps us make informed decisions quickly
November 10, 2025
Harris Fahey
Automation Time Saver
The automation features have saved us countless hours, particularly with lead nurturing and follow-ups, really a must-have for any growing business
November 2, 2025
Roxane Wilderman
Huge Savings with Joinsecret
We switched to HubSpot and got a 90% discount through Joinsecret, which was an unexpected bonus that made the decision even easier
October 25, 2025
Emery Ryan
Intuitive CRM Tools
I was pleasantly surprised by how intuitive the CRM tools are, especially for managing customer interactions seamlessly
October 20, 2025
Cristobal Halvorson
Email Marketing Efficiency
HubSpot has streamlined our email marketing efforts significantly, making it easier to manage campaigns and track performance
October 14, 2025
Irving Crona
Transformative Customer Service Hub
The customer service hub in HubSpot has been a game changer for us, helping improve response times and customer satisfaction
October 7, 2025
Secret has already helped tens of thousands of startups save millions on the best SaaS like Microsoft Teams, Google Workspace & many more. Join Secret now to buy software the smart way.
