Get 30% off on our Premium membership! Promo code: 30SECRET - offer ends in
Get 30% off on our Premium membership! Promo code: 30SECRET - offer ends in
Don’t have an account?
By clicking on the sign up button you accept our Terms of Use and confirm that you have read our Privacy Policy
Already have an account?
Customer Support Software provides customer service and support to customers. It helps businesses automate customer service processes, manage customer inquiries, track customer issues, and provide faster resolutions. It also helps companies provide better customer service and increase customer satisfaction. Customer Support Software are designed to streamline customer service and help businesses communicate and chat with customers.
See more
Categories
AI
Project Management
Customer
Development
Marketing
Communication
Sales
Business
Human Resources
Operations Management
Lifestyle
Customer Support
Categories
AI
Project Management
Customer
Development
Marketing
Communication
Sales
Business
Human Resources
Operations Management
Lifestyle
Intercom
Used by 2621 members
Strengthen relationships with your customers with an online messaging system.
1 year free on the Advanced plan
Save up to $3,108
Zendesk
Used by 2287 members
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Save up to $50,000
Freshworks
Used by 1009 members
Software suite for sales, marketing, and customer service teams
14 days free on Freshdesk
Save up to $20
Freshdesk
Used by 371 members
Customer service software to optimize your client communication
14 days free
Save up to $20
LiveChat
Premium
Used by 226 members
Customer service and chat software
$150 credits (Team, Business and Enterprise Plans)
Save up to $150
Manychat
Used by 3048 members
Turn chats into conversions
30% off for 3 months
Save up to $14
Freshdesk vs Zendesk
Freshdesk vs Freshservice
Zendesk vs Salesforce
LiveAgent
Premium
Used by 147 members
Customer support software
$120 credits on any plan
Save up to $120
Slack
Used by 3015 members
Enhance team communication and collaboration.
25% off new plan purchases
Save up to $9,000
Aircall
Used by 521 members
Dial into efficiency.
First month free
Save up to $50
Freshchat
Used by 231 members
A centralized and optimized messaging service
14 days free
Save up to $20
Quo (ex. OpenPhone)
Used by 551 members
All-in-one business phone system for teams
20% off your first 12 months
Save up to $792
Gorgias
Used by 131 members
E-commerce helpdesk platform
7 days free + 10% off annual plans
Save up to $1,800
Botnation
Premium
Used by 100 members
Easily create & implement chatbots to improve customer communications
50% off any plan for 12 months
Save up to $330
Joonbot
Premium
Used by 131 members
No-code and intuitive chatbot builder
3 months free on all monthly plans
Save up to $297
DoneDone
Premium
Used by 95 members
Task tracking and shared inbox platform
$500 in credits (up to 3 months)
Save up to $500
Tella (ex. Tella.tv)
Used by 781 members
All-in-one screen recording.
30% off monthly or annual plans
Save up to $176
tawk.to
Premium
Used by 61 members
Engage effortlessly
15% off on all paid add-ons
Save up to $150
The SaaSy People
Premium
Used by 63 members
100% UK Based outsourced customer support. Tailored for growing businesses.
50% off on the annual plan plus an exclusive zero onboarding
Save up to $10,000
CustomGPT.ai
Used by 541 members
No-code AI solutions for business support
$99 off any purchase
Save up to $99
PhantomBuster
Used by 1156 members
Automate sales and marketing activities, boost your productivity
25% off any plan for 12 months
Save up to $2,000
Hiver Gmail Extension
Used by 35 members
Customer support solution via Gmail
20% off annual plans
Save up to $1,200
CallHippo
Used by 131 members
A virtualized telephone system
20% off all monthly and annual plans
Save up to $1,560
Collect.chat
Premium
Used by 37 members
Chatbot for website
50% off all plans for 1 year
Save up to $594
Zoho SalesIQ
Used by 39 members
Empower your sales with Zoho SalesIQ!
$100 in Zoho Wallet credits
Save up to $100
CloudTalk
Used by 301 members
Handle phone conversations in a modern way
2 months free across all plans
Save up to $100
Customer.io
Used by 725 members
Communication and marketing automation platform
1 year free on the Essentials plan (30k profiles)
Save up to $3,900
SnapCall
Premium
Used by 219 members
Boost customer relationships by enabling direct calls from your website.
6 months free on Growth plan
Save up to $532
Riverside.fm
Used by 350 members
Record, edit, and go live with studio quality
30% off your first month or first year's subscription
Save up to $86
Tidio
Used by 71 members
Real-time chat meets AI
25% off all monthly and annual plans
Save up to $2,247
Zenduty
Premium
Used by 80 members
Incident response and alert management tool
$3,500 in credits
Save up to $3,500
Blue
Premium
Used by 100 members
A solution to simplify collaborative work
6 months free
Save up to $300
Chatbase
Used by 7 members
Deploy your own AI assistants
20% off annual plans
Save up to $1,200
Distrobird
Premium
Used by 40 members
Unify your sales effort.
90% off all plans for 1 year
Save up to $4,050
Userback
Used by 75 members
Feedback the visually easy way
25% off monthly or annual plans
Save up to $870
Streak
Used by 147 members
Customer relationship management tool for Gmail
20% off annual plans
Save up to $360
Producter
Premium
Used by 94 members
Product management software
6 months free
Save up to $234
Merge
Premium
Used by 248 members
One API for all integrations
$5,000 in credits on the Professional or Enterprise plans
Save up to $5,000
Gmelius
Premium
Used by 106 members
Seamless collaboration in Gmail.
50% off for 1 year
Save up to $2,700
DevRev
Premium
Used by 282 members
Break silos, build products, and delight users
12 months free on the Pro plan
Save up to $10,000
Ownr
Used by 87 members
Launch your business in minutes
15% off your first purchase
Save up to $90
Axonaut
Premium
Used by 149 members
360° Business Management Software
3 months free up to 50 users
Save up to $2,754
Lindy.ai
Used by 241 members
Your AI assistant
30% off the Pro plan for 3 months
Save up to $135
ProdCamp
Premium
Used by 105 members
All-in-one feedback management tool
1 year free subscription on any plan
Save up to $1,188
LimeCall
Premium
Used by 93 members
Lead generation and qualification software
50% off for 1 year
Save up to $390
Pivony
Premium
Used by 92 members
A no-code customer intelligence platform
6 months free on the Basic plan
Save up to $510
Pagerly
Used by 7 members
Incident response made simple
20% off the monthly Starter plan for 1 year
Save up to $1,030
LiveChatAI
Premium
Used by 19 members
Resolve customer queries instantly with AI
50% off monthly and annual plans for 1 year
Save up to $1,945
Simple. Secure. Reliable messaging
How can I guarantee high quality customer service?
First and foremost, for more efficient customer relationship management, it is essential to put the customer at the center. This is called a “customer centric approach”. This means putting yourself in the customer’s shoes, understanding their expectations, and taking them into account in every decision.Then it is necessary to identify the customer’s expectations in order to respond effectively. Collecting and centralizing customer data is therefore essential. They will enable your employees to provide a personalized and relevant response to the various requests made by your customers at any time.In addition, you need to be able to offer an omnichannel and seamless customer experience. So, regardless of the channel they choose, your customers should be able to contact user support and get a response as quickly as possible. Each incident ticket must be followed up seriously if you hope to develop a healthy business relationship with your customers.Customer Relationship Management (CRM) software can make all the difference. This customer support software will allow you to centralize data and tasks, improve your reactivity, and make all technical and commercial support actions more profitable.
Can customer support be outsourced?
If you don’t have the resources to build an effective support team, you can outsource your efforts to a specialized support center. These partners will be able to handle customer requests quickly and improve the quality of the customer experience.Of course, when a customer wants help, they demand a service that lives up to their expectations. For this reason, you need to choose the service provider carefully. They must respect your brand identity and quality objectives. Only then can you benefit from outsourcing your user support.To sum up, support outsourcing is possible. It is even desirable if you do not have the means to deploy a reactive and substantial team. It is therefore an appropriate decision to retain your customers and to focus on managing your business.
What is customer support software?
Customer support software, also called customer service software, is a CRM tool. It allows you to centralize customer requests from different channels (telephone, email, chat, etc.) and to respond to them efficiently.In this way, requests relating to technical problems are redirected to technical assistance, while requests for commercial information are handled by the right employees. The idea is to make customer service more fluid and efficient. Requests are processed more quickly and efficiently. In addition, ticket management is important to ensure that no request is forgotten and that it is properly resolved.In addition, the centralization of customer data allows questions to be answered more effectively. For example, the serial number of a device or the history of customer-company exchanges will make it possible to better identify the user’s needs and respond more appropriately.This also improves the working environment of the staff. They have access to the right information at the right time. This saves time, improves efficiency and reduces staff stress. It is also an effective way to build customer loyalty by providing more relevant and personalized responses.
Which customer support software is most used by startups and small businesses?
To ensure continuous improvement of the customer experience, you need a CRM solution that is perfectly suited to your needs and is quick to learn. This way, your staff can respond to customer requests quickly while delivering a solution that meets customer expectations.Zendesk This is one of the most popular customer support tools. Zendesk gives you the opportunity to be present at all times on all essential channels. This will greatly improve your responsiveness and efficiency. This platform handles customer requests through bots. The requests can then be forwarded to the sales or technical teams. Your employees can retrieve all the necessary information and collaborate with this centralized tool for incident tickets and customer data. Customers benefit from quicker and better responses to their needs. That’s why Zendesk is a key component of customer satisfaction.LiveAgentThis CRM tool is perfect for improving the responsiveness of your customer service. Indeed, LiveAgent allows you to centralize all customer requests on a single platform. You can then respond to them via a single inbox. These requests can come from chats, phone calls, emails, or even social networks. Agents can collaborate efficiently and access the history of incident tickets. In addition, automation ensures that each customer request is directed to the right operator. Your customers get a clear answer and real expertise. In the end, you boost loyalty while significantly reducing the cost of the helpdesk.HubspotHubspot offers a complete software suite. It offers a global approach to the customer experience from lead acquisition to customer service. Hubspot’s customer service part is ideal for improving customer knowledge and satisfaction, as it allows you to create NPS satisfaction surveys, but also to centralize customer information or manage incident tickets. Hubspot guarantees you access to a global view of customer relations via complete and ergonomic dashboards. In addition, native integration with numerous business tools ensures that you benefit from a fluid and efficient workflow.
